Original sales receipt must accompany returns.Shop Utah Harley has the right to refuse returns if the guidelines are not followed.These backorder dates are estimated release dates, and they are not always accurate, so we cannot guarantee them. If your product is on backorder and you don’t know when it will be available, contact us and we can give you a backorder date.In this case, let us know if you would prefer a refund, or you can wait until we receive the product and ship it. If you are concerned that your package is taking too long to arrive, it is likely that we have not received the product yet.If the product is available to us, we will ship it to you immediately.Note that many of our products go on backorder from our supplier, and that we do not have control over the timing of backorder dates.Once we have processed refunds, it can take up to an additional 10 business days to reflect in your account depending on your bank or credit card company. In most cases, refunds take 2-3 business days to process.Although we are sometimes able to process returns same-day, please allow 1-5 business days for your return to be processed.In some cases, orders ship same-day, but we cannot guarantee this. Orders typically take 1-2 days to process.Please do not order multiple sizes of one item and return the size that does not fit. For clothing items, our Size Guide may be helpful if you are not sure what size you need.If a part does not include fitment information, please contact us to see if it will work with your bike. For parts & accessories, please check the fitment of the item to see if it will fit your specific bike and year.If these guidelines are not followed properly, we will not be able to complete the return/exchange. That's why we make it easy for you to initiate returns and exchanges for products that are in new condition and have not been installed or opened.īelow is some information on how we do returns & exchanges, and some guidelines you’ll need to follow to complete your return/exchange. To view your order history if you have an account, you can sign in at the link below.Īt Shop Utah Harley, we pride ourselves on providing great customer service.
If you would like to cancel your order or return your item, please contact us at 80. If you have an open order, you should still be able to see the status and tracking information from your emails. Please see your local dealer for any of your parts, accessories, and Apparel and Licensing Product needs. As of December 31st, 2022, Shop Utah Harley and Harley-Davidson have reached an amicable agreement to discontinue.
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